Terms of Service

Last updated: July 18, 2026

These Terms of Service (“Terms”) govern access to and use of The Guided Office, formerly known as Real Estate One, including our CRM, marketing, website, communications, analytics, integrations, automation, reporting, and related services (the “Services”).

These Terms are between Small Tycoon, doing business as The Guided Office (“The Guided Office,” “we,” “us,” or “our”), and the person or organization accessing or using the Services (“Customer,” “you,” or “your”).

If you use the Services on behalf of a brokerage, team, agent, company, or other organization, you represent that you have authority to bind that organization to these Terms.

1. The Services

The Guided Office provides software for real estate professionals to manage contacts, leads, websites, marketing, communications, listings, transactions, reporting, and connected third-party tools.

The Services may include:

• Contact, lead, CRM, and relationship management.
• Real estate website and landing page management.
• Inquiry capture, lead routing, saved searches, listing alerts, and follow-up workflows.
• Email, SMS, calendar, and communication tracking features.
• Marketing campaign planning, templates, approvals, and analytics.
• Google, Microsoft, MLS/IDX, analytics, advertising, social, and other third-party integrations.
• AI-assisted drafting, summarization, classification, or workflow suggestions.
• Reporting, dashboards, operational metrics, and administrative controls.

Some features may be unavailable, manual-only, sandbox-only, read-only, provider-gated, beta, or subject to third-party approval.

2. Accounts and Authorized Users

You are responsible for all activity under your account and workspace.

You must ensure that each user has accurate login credentials, appropriate permissions, and authority to access the data and features made available to them.

You agree to keep account credentials confidential and to notify us promptly of unauthorized access or security concerns.

We may suspend or restrict access if we reasonably believe an account is compromised, used unlawfully, or used in violation of these Terms.

3. Customer Data

“Customer Data” means data, content, files, records, contacts, communications, listings, inquiries, website content, analytics, transaction information, user information, and other materials submitted to, uploaded to, connected to, or processed through the Services by or on behalf of Customer.

You retain ownership of Customer Data. You grant The Guided Office a limited right to host, process, transmit, display, analyze, and use Customer Data as necessary to provide, secure, support, maintain, and improve the Services.

You are responsible for the accuracy, legality, quality, permissions, consent, and authorization related to Customer Data.

You represent that you have all rights and permissions necessary to submit Customer Data to the Services and to permit us to process it as described in these Terms and our Privacy Policy.

4. Real Estate Use and Compliance

The Guided Office is software. We are not a real estate brokerage, broker of record, MLS participant, listing agent, transaction coordinator, attorney, lender, title company, escrow provider, tax advisor, or compliance officer.

You are responsible for complying with all laws, regulations, professional duties, brokerage policies, MLS rules, advertising rules, fair housing laws, consumer protection laws, privacy laws, marketing laws, recordkeeping requirements, licensing obligations, and industry rules that apply to your use of the Services.

You are responsible for reviewing public-facing content before publishing or sending it, including website pages, listing content, valuation content, emails, SMS messages, campaigns, social posts, advertisements, forms, disclosures, and AI-assisted drafts.

You must not use the Services to discriminate, target, exclude, steer, or otherwise act unlawfully in connection with protected classes, housing opportunities, lending, advertising, or real estate services.

5. Public Websites and Consumer Interactions

If you use The Guided Office to power public real estate websites, landing pages, forms, inquiry flows, saved searches, listing alerts, valuation requests, or other consumer-facing experiences, you are responsible for the content and operation of those experiences.

You are responsible for providing any required consumer-facing privacy notices, cookie notices, terms, disclaimers, brokerage disclosures, agency disclosures, IDX/MLS notices, SMS consent language, email consent language, unsubscribe mechanisms, accessibility notices, and other required disclosures.

We may provide templates or defaults, but you are responsible for confirming they are appropriate for your business, market, brokerage, MLS, and legal obligations.

6. Communications, Email, SMS, and Consent

The Services may help you send, draft, track, organize, or review communications by email, SMS, phone, calendar, or connected providers.

You are responsible for obtaining and documenting any required consent before sending marketing, transactional, automated, prerecorded, artificial voice, SMS, email, or similar communications.

You must comply with applicable laws and rules, including the TCPA, CAN-SPAM, state privacy and telemarketing laws, carrier rules, platform policies, brokerage rules, and industry requirements.

You must honor opt-outs, unsubscribe requests, suppression lists, do-not-contact requests, and consent limits.

The Guided Office may block, throttle, suspend, or disable communications features if we believe they are being misused or may create legal, deliverability, carrier, platform, or reputational risk.

7. Third-Party Integrations

The Services may connect to third-party platforms, including Google, Microsoft, MLS/IDX providers, analytics providers, payment processors, advertising platforms, social platforms, communication providers, and other services.

Your use of third-party integrations is also governed by the third party’s terms, policies, permissions, and account settings.

We are not responsible for third-party services, outages, data accuracy, API limits, policy changes, provider approvals, revocations, fees, or discontinued functionality.

You authorize us to access and process data from connected third-party services only as needed to provide the connected features you enable.

You may disconnect integrations through the Services or through the third-party provider where supported.

8. Google Services

If you connect Google services, The Guided Office may request access to specific Google scopes for features you choose to enable, such as Gmail metadata, Google Calendar read-only data, Google Analytics read-only data, and Google Search Console read-only data.

The Guided Office does not use Google user data for advertising, retargeting, data brokerage, credit decisions, lending decisions, or training generalized AI models.

Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Google integrations are also subject to Google’s applicable terms and policies.

9. Microsoft Services

If you connect Microsoft services, The Guided Office may request access to specific Microsoft permissions for features you choose to enable, such as email metadata, calendar information, account identity, or related productivity data.

Microsoft integrations are subject to Microsoft’s applicable terms, permissions, tenant controls, admin approvals, and platform policies.

10. AI-Assisted Features

The Services may include AI-assisted features that draft content, summarize information, suggest next steps, classify records, or assist workflows.

AI outputs may be inaccurate, incomplete, inappropriate, or unsuitable for your use case. You are responsible for reviewing, editing, approving, and validating AI-assisted output before relying on it or making it public.

AI features do not replace professional judgment, legal review, brokerage supervision, fair housing compliance, advertising review, transaction review, or consumer consent requirements.

We do not use Google user data to train generalized AI models.

11. Fees, Billing, and Taxes

You agree to pay all fees described in your order form, subscription plan, invoice, checkout flow, or other written agreement.

Fees may be charged in advance, recurring, usage-based, or otherwise described at purchase.

Unless stated otherwise, fees are non-refundable except where required by law or expressly agreed in writing.

You are responsible for taxes, duties, levies, and similar governmental charges, excluding taxes based on our income.

We may suspend or downgrade access for unpaid amounts after reasonable notice where required.

12. Subscription Changes and Cancellation

Your subscription continues until canceled, expired, or terminated.

You may cancel according to the cancellation process made available in the Services or in your written agreement.

Cancellation stops future renewals but does not automatically entitle you to a refund for the current billing period unless required by law or stated in your plan.

Some data export, retention, or deletion options may remain available for a limited time after cancellation.

13. Acceptable Use

You must not use the Services to:

• Violate laws, regulations, contracts, professional rules, MLS rules, platform policies, or third-party rights.
• Send spam, unlawful marketing, abusive communications, deceptive messages, or unauthorized solicitations.
• Upload malware, harmful code, unlawful content, or infringing materials.
• Interfere with security, availability, integrity, or performance of the Services.
• Attempt unauthorized access to accounts, systems, data, APIs, or infrastructure.
• Scrape, copy, resell, sublicense, or commercially exploit the Services except as expressly permitted.
• Misrepresent listings, consumers, agency relationships, consent, property facts, or transaction status.
• Use the Services for unlawful discrimination, steering, exclusion, or other prohibited real estate practices.
• Reverse engineer the Services except where such restriction is prohibited by law.

14. Customer Content and Public Materials

You are responsible for all content you create, upload, publish, send, import, or approve through the Services.

You represent that Customer content does not infringe intellectual property rights, violate privacy rights, violate publicity rights, violate platform rules, or contain unlawful, misleading, deceptive, discriminatory, or harmful material.

We may remove, disable, or restrict content if we reasonably believe it violates these Terms, third-party rules, legal requirements, or creates risk to the Services or others.

15. Intellectual Property

The Guided Office and its licensors own all rights, title, and interest in the Services, including software, design, workflows, templates, documentation, trademarks, logos, technology, and related intellectual property.

Except for the rights expressly granted in these Terms, no rights are transferred to you.

You may use the Services only for your internal business purposes and authorized real estate operations, subject to these Terms and your subscription.

16. Feedback

If you provide suggestions, ideas, requests, or feedback, you grant us the right to use them without restriction or compensation, provided we do not identify you publicly without permission.

17. Privacy and Security

Our Privacy Policy explains how we collect, use, store, and share information.

You agree to use the Services in compliance with the Privacy Policy and all privacy, data protection, consent, and security obligations that apply to your business.

We use reasonable administrative, technical, and organizational safeguards designed to protect the Services and Customer Data.

No system is perfectly secure. You are responsible for configuring permissions, managing users, reviewing connected integrations, and using appropriate security practices.

18. Confidentiality

Each party may receive non-public information from the other party that should reasonably be understood as confidential.

The receiving party must use confidential information only to perform under these Terms and must protect it using reasonable care.

Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully received from another source, or required to be disclosed by law.

19. Beta, Preview, and Provider-Gated Features

We may offer beta, preview, experimental, sandbox, manual-only, read-only, or provider-gated features.

These features may be incomplete, unavailable, inaccurate, changed, removed, or subject to additional terms.

We may label such features in the Services. You should not rely on beta or preview features for critical workflows unless you have validated them independently.

20. Availability and Support

We aim to provide reliable Services but do not guarantee uninterrupted, error-free, or always-available access.

The Services may be unavailable due to maintenance, outages, third-party provider issues, security incidents, usage limits, updates, or events outside our control.

Support availability, response times, service levels, onboarding, or managed services may be described in your plan or separate written agreement.

21. Data Export and Deletion

During your subscription, the Services may allow export of certain Customer Data.

After termination or cancellation, we may retain Customer Data for a limited period for backup, legal, security, audit, billing, dispute, or operational purposes, unless deletion is required by law or agreed in writing.

You are responsible for exporting Customer Data before cancellation or termination where needed.

22. Suspension and Termination

We may suspend or terminate access if you violate these Terms, fail to pay fees, create security or legal risk, misuse third-party integrations, or use the Services in a way that may harm us, users, providers, or others.

You may stop using the Services at any time, subject to your payment obligations and subscription terms.

Sections that by their nature should survive termination will survive, including payment obligations, confidentiality, intellectual property, disclaimers, limitations of liability, indemnity, and dispute provisions.

23. Disclaimers

The Services are provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and error-free operation.

We do not guarantee real estate outcomes, lead conversion, listing performance, website traffic, search ranking, advertising results, deliverability, transaction success, compliance outcomes, consumer response, or revenue.

We do not provide legal, financial, tax, brokerage, MLS compliance, fair housing, advertising compliance, or professional advice.

24. Limitation of Liability

To the fullest extent permitted by law, The Guided Office will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, business, revenue, opportunities, or anticipated savings.

To the fullest extent permitted by law, our total liability for all claims related to the Services will not exceed the amounts paid by you to us for the Services during the twelve months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some limitations may not apply.

25. Indemnification

You agree to defend, indemnify, and hold harmless The Guided Office and its officers, directors, employees, contractors, agents, affiliates, and licensors from claims, damages, liabilities, costs, and expenses arising from:

• Your use of the Services.
• Customer Data or Customer content.
• Your violation of these Terms.
• Your violation of law, professional duties, MLS rules, platform policies, or third-party rights.
• Communications, marketing, website content, listings, inquiries, consent, or consumer interactions managed through your account.
• Your products, services, brokerage operations, transactions, or real estate activities.

26. Changes to the Services

We may update, modify, add, remove, suspend, or discontinue features from time to time.

Where changes materially affect your rights or obligations, we will provide notice where required.

Continued use of the Services after changes become effective means you accept the updated Services or Terms.

27. Changes to These Terms

We may update these Terms from time to time.

The updated Terms will be posted with a new “Last updated” date. Where required, we will provide additional notice or request acceptance.

If you do not agree to updated Terms, you must stop using the Services.

28. Governing Law and Disputes

These Terms are governed by the laws of Ohio, without regard to conflict of law rules.

The courts located in Columbus, Ohio will have exclusive jurisdiction over disputes, unless your written agreement with us provides otherwise or applicable law requires another venue.

[Optional arbitration clause to be reviewed by counsel.]

29. Assignment

You may not assign these Terms without our prior written consent, except as part of a merger, acquisition, corporate reorganization, or sale of substantially all assets.

We may assign these Terms as part of a merger, acquisition, corporate reorganization, sale of assets, financing, or by operation of law.

30. Notices

We may provide notices through the Services, by email, by posting on our website, or by other reasonable means.

You are responsible for keeping account and billing contact information current.

31. Entire Agreement

These Terms, the Privacy Policy, applicable order forms, subscription terms, and any written agreement between you and us form the entire agreement regarding the Services.

If there is a conflict, a signed written agreement or order form controls over these Terms for that specific conflict.

32. Contact

For questions about these Terms, contact:

Small Tycoon

Attn: Amanda Ford

Columbus, OH

Email: amanda@smalltycoon.com

Website: https://smalltycoon.com